Messages

1

Support / Sealing Character

« on: May 27, 2021, 02:24:35 AM »

ive done everything needed to seal account.

char has no guild and is not guildless
there is no friends on list and no blocks on block list
it isnt using anything but lens from chantra bag
nothing in auction house

i have followed the tutorial step by step and when i go to seal the character on the other character, it says "this characted can not be sealed"

2

Support / Re: Error logging in

« on: May 15, 2021, 10:12:09 PM »

When do you have this error exactly ?

the launcher updates and i press start
then after the archlord startup and game guard load
the client pops up white.
then disappears and i get that error message

3

Support / Re: Error logging in

« on: May 15, 2021, 09:56:16 PM »

Do you have all needed c++ runtimes installed?

yes i do

4

Support / Re: Error logging in

« on: May 15, 2021, 05:20:29 PM »

i downloaded the game on my laptop and started playing (i work out of town) so my laptop set up stays there. i came home and did the same. Allowing everything to go through my firewall, virus protection.


https://gyazo.com/f5d26753badc4402c32dc42721be74c7
still getting this error


https://gyazo.com/df4eeaf3ce4b48fc89336fdff2c89507
allowed in my windows defender

https://gyazo.com/1e5d6ddb56d9a45b1d5e1f92be456fc8
allowed in my firewall

ive ran out of options and have tried everything all day and still cant seem to figure it out. anyone have any more options?

Hi,
i belive u crash after the char selcetion.
(ur char is placed somewhere outside town)
create a second char lvl1 and log him first, after that, just relog and select ur main character to log in.

have a good day

the client pops up white and never loads. i cant even make it to char selection.

5

Support / Re: Error logging in

« on: May 15, 2021, 05:18:51 PM »

Hi,

run as administrator, choose compatibility mode, close any other software include antivirus.

good luck.

ive done all these things already. i completely uninstalled my anti virus since it wouldn't allow, and did all these things in windows defender. i always run as administrator and i followed everything from the post in the tutorial section on how to get the game working.

6

Support / Error logging in

« on: May 15, 2021, 04:15:28 AM »

i downloaded the game on my laptop and started playing (i work out of town) so my laptop set up stays there. i came home and did the same. Allowing everything to go through my firewall, virus protection.


https://gyazo.com/f5d26753badc4402c32dc42721be74c7
still getting this error


https://gyazo.com/df4eeaf3ce4b48fc89336fdff2c89507
allowed in my windows defender

https://gyazo.com/1e5d6ddb56d9a45b1d5e1f92be456fc8
allowed in my firewall

ive ran out of options and have tried everything all day and still cant seem to figure it out. anyone have any more options?