Justac Forum

Official Announcements => Support => Topic started by: brounic on May 15, 2021, 04:15:28 AM

Title: Error logging in
Post by: brounic on May 15, 2021, 04:15:28 AM
i downloaded the game on my laptop and started playing (i work out of town) so my laptop set up stays there. i came home and did the same. Allowing everything to go through my firewall, virus protection.


https://gyazo.com/f5d26753badc4402c32dc42721be74c7
still getting this error


https://gyazo.com/df4eeaf3ce4b48fc89336fdff2c89507
allowed in my windows defender

https://gyazo.com/1e5d6ddb56d9a45b1d5e1f92be456fc8
allowed in my firewall

ive ran out of options and have tried everything all day and still cant seem to figure it out. anyone have any more options?
Title: Re: Error logging in
Post by: admin on May 15, 2021, 09:16:48 AM
Hi,

run as administrator, choose compatibility mode, close any other software include antivirus.

good luck.
Title: Re: Error logging in
Post by: D0gm4 on May 15, 2021, 05:09:09 PM
i downloaded the game on my laptop and started playing (i work out of town) so my laptop set up stays there. i came home and did the same. Allowing everything to go through my firewall, virus protection.


https://gyazo.com/f5d26753badc4402c32dc42721be74c7
still getting this error


https://gyazo.com/df4eeaf3ce4b48fc89336fdff2c89507
allowed in my windows defender

https://gyazo.com/1e5d6ddb56d9a45b1d5e1f92be456fc8
allowed in my firewall

ive ran out of options and have tried everything all day and still cant seem to figure it out. anyone have any more options?

Hi,
i belive u crash after the char selcetion.
(ur char is placed somewhere outside town)
create a second char lvl1 and log him first, after that, just relog and select ur main character to log in.

have a good day
Title: Re: Error logging in
Post by: brounic on May 15, 2021, 05:18:51 PM
Hi,

run as administrator, choose compatibility mode, close any other software include antivirus.

good luck.

ive done all these things already. i completely uninstalled my anti virus since it wouldn't allow, and did all these things in windows defender. i always run as administrator and i followed everything from the post in the tutorial section on how to get the game working.
Title: Re: Error logging in
Post by: brounic on May 15, 2021, 05:20:29 PM
i downloaded the game on my laptop and started playing (i work out of town) so my laptop set up stays there. i came home and did the same. Allowing everything to go through my firewall, virus protection.


https://gyazo.com/f5d26753badc4402c32dc42721be74c7
still getting this error


https://gyazo.com/df4eeaf3ce4b48fc89336fdff2c89507
allowed in my windows defender

https://gyazo.com/1e5d6ddb56d9a45b1d5e1f92be456fc8
allowed in my firewall

ive ran out of options and have tried everything all day and still cant seem to figure it out. anyone have any more options?

Hi,
i belive u crash after the char selcetion.
(ur char is placed somewhere outside town)
create a second char lvl1 and log him first, after that, just relog and select ur main character to log in.

have a good day


the client pops up white and never loads. i cant even make it to char selection.
Title: Re: Error logging in
Post by: Episode Guide on May 15, 2021, 05:52:14 PM
Do you have all needed c++ runtimes installed?
Title: Re: Error logging in
Post by: brounic on May 15, 2021, 09:56:16 PM
Do you have all needed c++ runtimes installed?

yes i do
Title: Re: Error logging in
Post by: Episode Guide on May 15, 2021, 10:02:15 PM
When do you have this error exactly ?
Title: Re: Error logging in
Post by: brounic on May 15, 2021, 10:12:09 PM
When do you have this error exactly ?

the launcher updates and i press start
then after the archlord startup and game guard load
the client pops up white.
then disappears and i get that error message
Title: Re: Error logging in
Post by: Episode Guide on May 16, 2021, 12:05:24 PM
 it might be operating system problem then if new installed client has same problem
Title: Re: Error logging in
Post by: tezeu01 on September 11, 2021, 10:00:50 PM
did you solved the problem? i have the same issue..
Title: Re: Error logging in
Post by: D0gm4 on September 12, 2021, 07:15:51 AM
do u have any developing software on ur PC?
Title: Re: Error logging in
Post by: WolfPack on September 13, 2021, 07:35:08 AM
This is some what i had a while back .It was a windows file that is corupt.
You may need to get NEW Iso file to reinstal windows..