Justac Forum

Official Announcements => Support => Topic started by: Rever on July 09, 2021, 08:24:18 AM

Title: Missing Ecoins for the Chantra Shop
Post by: Rever on July 09, 2021, 08:24:18 AM

A day and a half ago I donate a few dollars in order to get a few things from the chantra shop. The transaction cleared and I waited a while but the coins have yet to show up, and my account control panel still says I have 0 coins. I may have closed the window of the transaction too quickly and missed a step to credit them to my account or something, but the money is still gone and I would rather like to get the coins.

Title: Re: Missing Ecoins for the Chantra Shop
Post by: Amoswar on July 09, 2021, 08:27:42 AM

send a ticket via Helpdesk on forum,

add to the ticket the number of the transaction and your account name,

as soon as a GM is online, your cc will be credited,

GL

Title: Re: Missing Ecoins for the Chantra Shop
Post by: Rever on July 09, 2021, 08:48:18 AM

Thank you kindly, working on it.

Title: Re: Missing Ecoins for the Chantra Shop
Post by: okoń on July 17, 2021, 04:49:16 PM

Hello I don't see Helpdesk section on forum